Technology Made Simple: Job Descriptions

Job Descriptions

Head of Technology and Patron Services (Full-time Librarian)

Manager, Information Technology

Computer Support Specialist, Information Technology

Electronic Resources Coordinator (Librarian)

Network Systems Administrator

Technology Support Clerk/Technician

Library Assistant–Computer Technician (Part-time)

Here are a few more examples to get you going. You can find a wealth of other samples on the Internet. Try searching the terms “technology job descriptions libraries.” Also try “technology job descriptions” to see what other professions are doing.

Head of Technology and Patron Services (Full-time Librarian)

Immediate Supervisor

Library Director

Duties and Responsibilities

Administration/Management

  1. Acts as resource person for daily operations and for Library Director in his/her absence.
  2. Represents library at system and community meetings and serves on library system committees.
  3. Assists the Library Director in personnel, budget, building, and administrative matters.
  4. Recommends technology-related and patron-related policies and procedures to Library Director and advises on long-term needs in relation to these areas.
  5. Provides reference and readers/audiovisual/technology advisory service to the public.
  6. Oversees technical services department and coordinates materials budgets for all library departments.
  7. Gathers statistics for the New York State Annual Report, Town insurance inventory, and other reports as needed.
  8. Attends monthly meetings of the library’s Board of Trustees and prepares narrative reports as required.
  9. Participates in long-range planning process for the library, including recommending changes or improvements and developing new types of services and operations.
  10. Provides assistance to Library Director in oversight of physical plant.
  11. Develops grants for library programs and services as appropriate and available.
  12. Stays up-to-date on professional developments through participation in professional organizations, system meetings, workshops, and continuing education opportunities.

Personnel

  1. Interviews, selects, trains, supervises, and schedules staff in network and technical services departments.
  2. Maintains payroll and attendance records for network and technical services departments.
  3. Conducts staff meetings for network and technical services departments.
  4. Supervises staff training of online catalog, databases, online reference service, and web page.
  5. Holds performance reviews for network and technical services staff as well as participates in reviews for other staff as determined by the Library Director.

Computer/Network Administration

  1. Acts as administrator for LAN/WAN.
  2. Serves as webmaster, coordinating the design and maintenance of the library’s web page.
  3. Evaluates, purchases, installs, and maintains library hardware and software and all related items.
  4. Oversees automation of library administrative functions.
  5. Develops technology assessments and plans based on customer, library, and staff needs.
  6. Retains software and databases licenses as well as service contracts for all network-related equipment.

Collection Development and Training

  1. Selects and maintains audiovisual collections including videos, DVDs, audiobooks, circulating software and hardware, and other technologies as relevant.
  2. Serves as Training Coordinator for public computer classes.
  3. Develops technology competencies for staff, creates staff training and troubleshooting manuals, and holds staff training sessions as needed.

Qualifications and Requirements

  • Librarian with an MLS from a graduate library school accredited by ALA and 5 years progressively more responsible professional library experience required.
  • A strong background in computers/technology and non-print materials formats.
  • Patience, tact, and excellent communication skills.
  • Enjoys learning as well as teaching.
  • Ability to train and supervise library staff.
  • Strong organizational talents.
  • Demonstrates creativity, flexibility, and a positive attitude.
  • Poise in a busy setting serving patrons and staff with high expectations.
  • Excellent reference skills and ability to relate to patrons of all ages.
  • Ability to exhibit good judgment and establish effective working relationships with staff, colleagues within the library system, local government personnel.
  • Ability to plan and coordinate the work of others.
  • Ability to exercise leadership and motivate others.
  • Ability to establish effective working relationships with community organizations.
  • Warm, outgoing personality.

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Manager, Information Technology

Immediate Supervisor

Executive Director

Job Summary

Provides a reliable, accurate, responsive, efficient, safe and secure information systems platform for library service delivery. Manages data and voice network operations including staff and public computing, application software and telecommunications, as well as specific facility, meeting room and materials management systems. Responds to staff calls for help, troubleshoots and solves hardware and software problems, monitors overall system performance, implements improvements and works with the management team to develop long-range technology plans. With management team develops technology plans. Supervises occasional volunteers and temporary employees and/or interns.

Duties and Responsibilities

  1. Manage a 100+ device data network plus 45+ voice network. Develop, document and implement network administration policies and processes. Maintain and troubleshoot hardware, software, and network issues. Ensure system integrity, reliability, responsiveness, security and compliance with library policies, e.g., Internet use. Maintain a regular backup schedule and off-site backup storage. % of time: 40%
  2. Manage help desk functions by cataloging and responding to requests. Ensures that systems serving library customers are first priority for trouble calls. Assists staff with system and application software training and development needs. Working with library staff on web development issues. % of time: 30%
  3. Develop and implement technology plans. Deploy sound project management practices including goal/problem identification and decision analyses. Using City of Fayetteville purchasing guidelines, prepares RFPs, bids or requests written quotes. Budget responsibility ranges from $30,000–$100,000. % of time: 20%
  4. Manage other automated systems including building security, HVAC, conveyor etc. as needed. Supervise interns, volunteers, temporary employees. % of time: 10%

Qualifications and Requirements

  1. Education
    1. B.S. in computer science or equivalent.
    2. M.C.S.E. or M.C.S.A. desired.
    3. Cisco CCNA desired.
  2. Must have:
    1. Ability to administer MS (2000, 2003) solutions, an active directory domain, group policies, roaming profiles, remote desktop terminal services, firewalls, Cisco VOIP, backups, content filtering, MS Exchange, meeting room control systems, library automation systems.
    2. Positive, upbeat attitude and good interpersonal skills.
    3. Ability to work and communicate effectively with library management and staff.
    4. Proven project management, troubleshooting and problem resolution skills.
    5. Ability to simplify complex technological topics for novices.
    6. Ability to develop and maintain effective knowledge-based relationships with vendors.
    7. Ability to work independently.
  3. Must be able to learn how to administer additional specific applications including building systems, TechLogic conveyor and other smart library solutions such as Internet queuing, print payment, RFID-based self-check.
  4. Web development skills and ASP desired.

Equipment Operation

Servers, PCs, printers, library automation system, scanners, RFID scanners, self-check machines, faxes, conveyor, self-check equipment, building systems, application software specific hardware.

Work Week

40 hour work week, pager accessible with additional hours as needed.

Used with permission from the Fayetteville Public Library, AR

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Computer Support Specialist, Information Technology

Immediate Supervisor

IT Manager

Job Summary

Provides reliable and responsive support to FPL staff and patron workstations. Responds to calls for help, troubleshoots and solves hardware and software problems. Provides support for Crestron audiovisual system for FPL meeting room. Setup and takedown of AV equipment such as laptops, digital camera, and digital projector. Consults IT Manager on best practices and implementation methodology.

Duties and Responsibilities

  1. Provide support to staff and public workstations. Primary responsibility of this position is to support staff and public workstations by investigating and resolving computer hardware and software problems of end users. Much of this work is done remotely with occasional need for physical visits to another area of the facility. % of time: 80
  2. Secure and lockdown workstations through use of security and lockdown tools. % of time: 5
  3. Identify and correct printing problems through use of web interfaces. % of time: 5
  4. Document workstation changes and configuration. Thorough understanding of documentation principles and updates. % of time: 2
  5. Software installations. % of time: 5
  6. Serve as backup for other IT staff. % of time: 1
  7. Training staff on new software and technologies. % of time: 1
  8. Other duties as assigned, including conveyor troubleshooting. % of time: 1

Qualifications and Requirements

  1. Education
    1. B.S. in Computer Science, Computer Engineering, Information Technology or equivalent.
    2. Microsoft Certified Professional (MCP) or CompTIA A+ certification desired.
  2. Must have:
    1. Ability to effectively and easily communicate technical topics to novices.
    2. Ability to project a positive, upbeat attitude and excellent interpersonal skills even under stress.
    3. Ability to work and communicate effectively with library management and staff.
    4. Ability to work in a team environment.
    5. Ability to learn new and emerging technologies.
    6. Understanding and utilize IT best practices.
    7. Ability to troubleshoot Windows 2000 and Windows XP workstations.
    8. Ability to troubleshoot Dell print devices.
    9. Ability to develop and maintain effective knowledge-based relationships with vendors.
    10. Thorough understanding of PC hardware, components and parts.
    11. Ability to document any and all workstation changes and updates.
    12. Understanding of troubleshooting ticket systems.
    13. Solid understanding of NTFS and Share permissions.
    14. Ability to configure TCP/IP.
    15. Knowledge of workstation imaging software.
    16. Knowledge of workstation security software.
    17. Understanding of Windows Registry and important keys.
  3. Experience with enterprise management software strongly desired.
  4. Web development skills strongly desired.
  5. Strong command line experience desired.

Equipment Operation

PCs, printers, library automation system, scanners, RFID scanners, self-check machines, faxes, self-check equipment, application software, and some PC hardware. Must be able to lift 50 pounds.

Work Week

40 hour work week, pager accessible with additional hours as needed.

Used with permission from the Fayetteville Public Library, AR

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Electronic Resources Coordinator (Librarian)

Position Summary

Coordinates all activities having to do with the library’s automated system and access to all electronic resources. Works closely with supervisors and Training Team to manage library software training for library employees. Represents Carrollton Public Library with selected system software vendor for applications and software upgrades and at user group meetings. Manages the Library Information Systems Group that coordinates automation activities in each of the library’s service areas: Technical Services, Access Services, Adult and Youth Information Services. Works closely with assigned ACS, Inc. staff to solve technical problems and recommend solutions to library management. Manages “Computer Support Crew” a library-wide group who receive computer training in order to facilitate staff and patron use of our system. Serves as advisor to the Library Web Page Committee. Provides professional reference services at the Adult Reference Desk as needed. This position reports to the Technical Services Manager.

Essential Job Functions

Coordinator

  • Works closely with Innovative Interfaces to configure, test and adjust library software to meet policy and procedural requirements of library.
  • Works closely with Systems Assistant to maintain library database: reports, global updating, etc.
  • Manages all electronic resources processes (CD ROM, web access, electronic journal access, library OPAC, and e-books) that provide 53 hours of service each week in the library and 24/7 via the Internet.
  • Acts as communication conduit for ACS, Inc. City Network Help Desk, recording and following through on all problems reported to her team.
  • Serves as contract compliance coordinator between software vendor, City IT Services provider, and library.
  • Manages staff users in library automation system, sets up user parameters within the software, maintains documentation on all library decided parameters, institutes security policies and procedures.
  • Works with library electronic resources vendors to make selected databases available to Carrollton users and maintains records of use.
  • Represents library with software vendor, the Library Web Page Committee and other libraries in the area in cooperative ventures.
  • Manages all general training on the library information system and serves as backup for all departmental training functions.
  • Manages Electronic Classrooms at all locations.
  • Implements semi-annual software upgrades from ILS vendor, tests software and trains staff on changes in software procedures.
  • Provides statistical reports on a monthly basis to Technical Services Manager, responds to requests for reports from library and city staff and submits an annual report on system and Computer Support Crew activities.

Trainer/Supervisor

  • Trains and oversees the Library Computer Support Crew, a group of 10–15 staff members from all over the library who have volunteered to learn more about our computers and the library/city network in order to facilitate the work for both patrons and staff.
  • Contributes to the evaluation of Preservation Clerk, Senior Bibliographic Services Assistant, and other members of the Library Computer Support Crew annually.

Equipment

  • Operates microcomputers and printers within citywide WAN-LAN network environment with Microsoft Office 97/2000/XP.
  • Systems Administrator responsible for library automation system software, 3M Self-Check machines, bar code readers, receipt printers, subnet servers, and third-party software.
  • Works with FTP and Telnet software, web software (Dream Weaver).
  • Works within web environment to facilitate connection with vendors and electronic databases.
  • Microfiche/film reader printers, copy machines, VCR.
  • Use MS Word, MS Outlook, Internet/World Wide Web daily.

Minimum Qualifications

  • Five years of progressively more responsible professional library experience required.
  • Relates and applies expert knowledge of contemporary library theory, practices, methods, trends.
  • Communicates effectively to patrons and co-workers both orally and written.
  • Knowledge of computer hardware and peripherals preferred.
  • Ability to work in a team-based office structure required.
  • Prepares written and oral reports including conclusions and recommendations.
  • Experience with Windows 95-2000, MS Office software in course of daily work activity.
  • Must possess a valid Texas Class C driver’s license.
  • Must pass pre-employment drug test, motor vehicle records check, and criminal history check.

Knowledge/Training/Experience/Skills Preferred

  • Accurate keyboarding skills are required.
  • Microsoft Office 97: Word, Excel, Access required.
  • Knowledge of computer hardware and peripherals required.

Job Requirements

  • Some evening and weekend work will be required: Incumbent or designated substitute responds to problems with the system for the entire time the library is open.
  • Incumbent is required to travel to participate in training at all levels of library automation.
  • Incumbent will carry a cell phone for emergencies within the Metroplex area.

Used with permission from the Carrollton Public Library, TX

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Network Systems Administrator

Immediate Supervisor

Technology Manager

Job Responsibilities

Under direction, the Network Systems Administrator provides technical support to the Technology Manager to implement and coordinate the library’s electronic environment.

Qualifications

A Bachelor’s degree in Computer Science or related degree, or a combination of education, training, and significant work experience. A working knowledge of database development and administration, Microsoft server administration and maintenance. Experienced development in Windows and web-based applications. Library experience preferred.

Knowledge of

  • Backup technology
  • CLEVNET system*
  • Computer network operations and maintenance
  • Customer service methods*
  • Developing and administering databases
  • Experience in creating and maintaining websites
  • Experience in creating Windows and web applications
  • Hardware/software purchasing, installation, configuration, and maintenance
  • Internet
  • LAN/WANs
  • Library policies and procedures*
  • Microcomputer hardware and software
  • Microsoft Office and Internet applications
  • Portable computing*
  • Computer programming languages
  • Telecommunications
  • Windows and MacOS networking
  • Wireless technologies*

*May be acquired after hire

Skills and Abilities to

  • Communicate effectively
  • Develop and maintain effective working relationships with departments
  • Interpret needs and design/create appropriate working software solutions according to library needs
  • Maintain confidentiality
  • Assists with maintaining and operating network system
  • Plan, schedule, and organize work
  • Prepare accurate and complete reports
  • Present a professional image to the public
  • Read and understand technical manuals and online documentation
  • Spend extended time at a keyboard/monitor
  • Tactfully interact with and respond to staff and patron technical problems
  • Understand computer specifications
  • Work a flexible schedule
  • Work in a team-based, cooperative environment

% of Time Illustrative Duties

(The duties listed below are intended to depict tasks performed by this classification. An asterisk denotes an essential function of the job.)

45% Maintenance

  • Acts in the absence of the Technology Manager.*
  • Assists library staff with technical difficulties arising from hardware and/or software.*
  • Assists with maintaining the daily operation of the library computer systems including but not limited to: Resolves and troubleshoots problems with computer hardware, software, networks, and LAN/WAN connectivity.*
  • Assists with the purchase and installation of compatible hardware and software applications.*
  • Performs computer system diagnostics, maintenance, and backup routines.*
  • Assists with implementation and maintains network and workstation stability, security, and performance.*

45% Development

  • Develops and implements working software applications according to library needs.*
  • Participates in the design, development, implementation, and maintenance of the library’s website.*
  • Participates in the development of procedures and network resource acquisition.*

10% Miscellaneous

  • Attends meetings and serves on committees, as requested.
  • Maintains and increases knowledge and skills through attendance at meetings, conferences, training seminars, and in-service training sessions.
  • Performs additional duties and assignments, as requested.

Used with permission from the Euclid Public Library, OH

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Technology Support Clerk/Technician

Immediate Supervisor

Network Manager

Note: This could be PT or FT. Major Duties will need to be adjusted accordingly.

Job Summary

The Technology Support Clerk/Technician is responsible for installation, preventative maintenance, and minor repair of all computers and their peripherals, and miscellaneous office equipment. In addition, the position performs on-call computer help desk duties for Library staff and patrons involving computer hardware, applications, and office equipment. It requires the ability to access, input, and retrieve data from the computer; ability to perform light to medium work; ability to use phone effectively.

Major Duties

  1. Under the supervision of the Network Manager, handles day to day installation, maintenance, minor repair, and troubleshooting of the library’s network hardware and software, peripherals, office equipment, and other technology-related areas.
  2. Performs help desk duties for staff and patrons.
  3. Generates system reports from the Integrated Library System and others as needed.
  4. Maintains written maintenance logs for the computer work as completed.
  5. Under the supervision of and with instructions from the Network Manager, prepares specifications for the purchase of computer software, hardware, supplies, and other equipment.
  6. Assists in monitoring server logs and events.
  7. Prepares, delivers, and picks up equipment that is sent out of the building for repair.
  8. Provides assistance in use of equipment and software to both patrons and staff.
  9. Remains aware of new technologies which have application to library operation.
  10. Attends appropriate meetings, workshops, and seminars.
  11. Serves on committees as assigned.
  12. Other duties as assigned.

Desired Skills

  • Background and interest in working with computers, both hardware and software.
  • Knowledge of computer networking concepts and applications (preferably Microsoft Operating Systems).
  • Willingness to explore and research solutions to computer problems as they arise.
  • Ability to interpret and communicate computer problems.
  • Ability to organize workload and multi-task effectively.
  • Good communication skills, both verbal and written.
  • Ability to work neatly, pay attention to detail, and follow directions.
  • Ability to climb, stoop, kneel, crouch, and crawl and lift and handle a minimum of 50 lbs.
  • Ability to follow directions.
  • Ability to interact with patrons and staff openly, courteously, skillfully, and accurately.
  • Ability to train/assist others in use of equipment, software, and related items.
  • Ability to work as a member of a team.

Education and Training

  • High school diploma required.
  • A minimum of two years experience in computer or technology-related services.
  • College/technical training in computer science is desirable, but not required.

Hours

20 hours per week. Must be able to work mornings with the option of five 4-hour days or three 6- to 7-hour days.

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Library Assistant–Computer Technician (Part-time)

Definition

Performs basic setup, support, maintenance and troubleshooting of stand-alone and networked PC’s software, terminals and peripherals. Responsible for technical work requiring application of principles of computer technology. Work is performed under general supervision of the System Administrator.

Minimum Qualifications

  • Associate’s degree in computer science or related field and up to two years of related experience.
  • Good knowledge of microcomputer hardware, operating systems and applications.
  • Good knowledge of network technology, especially Windows NT.
  • Must be well organized and able to work well with non-technical staff and patrons.
  • Ability to install, configure and troubleshoot PC and network-related hardware.
  • Ability to work in a team environment.

Used with permission from the Palm Harbor Public Library, FL

 

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